Shipping policy
Effective Date: 04/08/2025
At House56, we are committed to delivering your handmade products from Thailand to your doorstep as quickly and safely as possible. This Shipping Policy outlines our process, including delivery times, shipping costs, customs handling, and liability limitations.
1. Shipping Options
Standard Shipping
Estimated delivery time: 7-14 days
Note: Delivery times are estimates and may vary based on your location, carrier delays, or customs clearance. House56 is not liable for delays beyond our control (e.g., natural disasters, customs inspections, or pandemics).
2. International Shipping
Global Coverage
We ship worldwide, subject to any country-specific restrictions (see Section 4).
Customs Duties and Taxes
You are solely responsible for any customs duties, taxes, or import fees imposed by your country. These are not included in product or shipping prices.
We recommend checking with your local customs office for up-to-date information.
International Delivery Times
Vary depending on destination, customs procedures, and logistical conditions.
3. Order Processing
Processing Time
Orders are typically processed within 3 business days. Handmade items may require additional time for quality assurance and secure packaging.During high-volume periods (holidays, promotions), processing may take longer.
Order Tracking
You will receive a shipping confirmation email with a tracking number once your order is dispatched. Use this number to track your shipment on the carrier's website.
4. Shipping Restrictions
Address Accuracy
You are responsible for providing a complete and correct shipping address. House56 is not responsible for delays or lost packages due to incorrect information.
P.O. Boxes
We [do / do not] ship to P.O. boxes. Please use a physical address whenever possible.
Restricted Destinations
We currently do not ship to: Nepal, Iran.
5. Damaged or Lost Packages
Damaged Deliveries
If your package arrives damaged, contact us within 14 days of delivery with clear photos of the package and item(s). We’ll assess and may offer a replacement or partial refund.
Lost Packages
If your package is lost in transit, contact us. We will open a case with the carrier. Verified losses due to carrier error may be eligible for a full refund or reshipment.
House56 is not responsible for losses caused by incorrect addresses, abandoned packages at customs, or refusal to pay import duties.
6. Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Updates will be posted here with a revised effective date. We encourage you to review this policy periodically to stay informed.
7. Contact Us
If you have any questions about our Shipping Policy, please contact us:
House56
Email: info@thehouse56.com
Legal Notice
This Shipping Policy complements but does not override our Terms of Service and Refund Policy. In case any clause is deemed invalid or unenforceable, the remaining clauses remain in effect.
All shipping-related disputes shall be resolved under the jurisdiction stated in our Terms of Service.
Use of our site implies acceptance of these terms.